This would require custom integration and be a much larger undertaking. Paperless customers will receive an email stating their bill is available. If you have a question that you do not see listed, please visit the Contact Us page. You can sign up with either a bank account or a credit card. We also accept payments on their behalf. Once the switch is made, customers will not have access to the Invoice Cloud portal. The colors represent a visual indication of your usage. To text an outage report please text your message to 1-617-993-6006 To be compliant, companies have to meet PCI Standards, which define standard operating procedures around keep card data secure. No. Discover, Mastercard and Visa are accepted credit card. Our Customer Service team is here to listen to your questions, respond in a timely and professional manner, and do whatever it takes to assist with your electrical service needs. PCI compliance help protects consumer’s card data. I spend my winters in a warmer climate, can I have my bills forwarded to a seasonal address? We also want to acknowledge making changes to our process can be inconvenience for our customers who are not having issues. With the peace of mind of our 5-year manufacturer’s warranty, you can rest assured that your Belmont equipment will allow you to work in confidence for years to come. Twitch is the world's leading video platform and community for gamers. From here click on the Update My Paperless Setting on the left navigation bar. You may address me as Miss Belmont or simply Miss. I have forgot my SmartHub password, how can I reset? © 2019 Belmont Light | 40 Prince St., Belmont MA 02478 | 617-993-2800. Name, address, outage information. We do not have an exact time of when the payment functionality will be turned on in SmartHub. You will see your balance due lessen by your payment amount after you have submitted your payment on SmartHub. This is because the account(s) you are not seeing are not linked to your SmartHub profile. When updating a customer address through SmartHub, customers will be prompted to provide an “Effective Date”. Banks will only process a check for the value written here, not the numeric amount in the box. One that would directly affect this process is the use our billing and mailroom services. Questions? In order to keep Invoice Cloud, these services would have to switch to switch company. Belmont Light has an entire suite of customer tools offered through SmartHub. This is a fully integrated product, that allows many additional features besides payment processing. Are Belmont Light and SmartHub PCI compliant? © 2019 Belmont Light | 40 Prince St., Belmont MA 02478 | 617-993-2800. For customer who are not online savvy and would like to sign up for autopay, they can sign up for a direct debt program at Belmont Light. The number is 833-890-7731. Belmont Clesta Light Bulb 24V 60W Black Tip 24 Volt / 60 Watt Black Tip; Fits all Belmont Clesta Lights (Belmont 501074) Price: Login to view price. Once you click on the view bill link, a new window will open with a copy of your bill. Remember to write as legibly as possible. Going forward, SmartHub will be the only portal customers will have to utilize for their Belmont Light needs. This will help reduce many of the issues our customers and staff have experienced over the last 2-3 years. Click here for Belmont Light’s Twitter page. There are 41 public power utilities in Massachusetts, serving 400,000 homes, business, and community buildings. Log In Payment Card Industry (PCI) compliance refers to the technical and operational standards that businesses must follow to ensure that credit card data provided by cardholders is protected. It is not a requirement to receive service, bills, or make payments. How can I fix this? Click here to set up ongoing online payments through the SmartHub customer portal. More payment detail to come. Yes, you can schedule future one-time payments. SmartHub comes with built in functionality to accept payment that we are not currently using. Why did we have two portals in the first place? No. Click here for Belmont Light’s Twitter page. The function has a few limitations. Residents will only have one site to sign into to assist with all their self-help need. All payment information will have to be added to SmartHub manually by customers. You can link and unlink accounts at any time. Saving payment information is an option not a requirement. While we cannot predict the future, it is safe to say that this will not be the case. From here click on the Manage My Registered Accounts. Is it possible to schedule a mailing address update for a date in the future? A well-known name in dental equipment, Belmont offers a solid product at a competitive price. What do the color codes represent on the mobile application My Usage screen? View the profiles of people named Belmont Light. If you have more then one account linked in SmartHub, there is a dropdown in the upper right corner which allows you to select which account you would like to view bill for. Light Bulb, 12 VAC 55 Watt (A-dec® #041.513.00) H-3 Bulb Type; 12 Volt AC / 55 watt; Despite our best efforts, our customer experience was well below satisfactory. With over 100 years of service to the Belmont community, we at Belmont Light know there is nothing more important than helping our customers. Belmont is a southern suburb of Geelong, Victoria, Australia.The name means "beautiful hill". If duplicates appear, our partner, National Information Solutions Cooperative, provides the correct app. Does Belmont Light accept payments for the Water/Sewer Department? This may be subject to change. This process is done by our customer service reps. We may have to reach out to you with follow up questions provided from our vendor to fully understand the situation and troubleshoot. Detailed payment information like how the payment was made (which Bank Account or Credit Card) will not be available. Please tear off this portion of your bill and return it with your check. In 2021, resolve to be more energy efficient. You should pay any current balance before signing up for autopay, as the first deduction will take place in the following month. Unfortunately, due to PCI Compliance laws and technical reasons, your data will not automatically be transferred from Invoice Cloud to SmartHub. If you already signed up for SmartHub, you are a head of the game. Some smaller banks may not participate in this program. You may also call Customer Service to request your account number. 0 Followers, 17 Following, 0 Posts - See Instagram photos and videos from Belmont Lights (@belmontlights) Your account number will be on your bill. Is there a discount or credit for going paperless? This week is #PublicPowerWeek for Belmont Light and the over 2,000 community-owned electric utility companies across the country. Our goal is to offer an easier payment experience for our customers. This means that the funds will be electronically transferred to us on a next day basis. For more difficult issues, we made require your assistance in sending us screen shots of the problem which we can forward to 3rd party vendor to resolve. Use today’s date. Autopay will draft payment for your final bill. Any payment information stored in Invoice Cloud, including autopayment information, will have to be reentered into SmartHub. Choose the account you would wish to unlink and click the unsubscribe button in the actions column to the right. Updates will also be posted to Belmont Light’s Facebook and Twitter pages as necessary. This doesn’t mean you can’t pay with your banking software, just that they will cut a physical check and mail it. Why sign up for SmartHub if I am not making Online Payments? yourself or others, take any unnecessary risks or infringe any laws and Belmont Light has been a part of the Belmont community for over 100 years. Red indicates the highest usage for the range of days displayed, brown is the second highest, etc. Check should not be written in red ink, pencil or crayon as they will be rejected from automated check processing machines used by banks. SmartHub is the product offered by our billing vendor NISC. Will I be able to add my payment information to SmartHub at 12am on September 9th? Belmont Light Customer Service representatives cannot accept credit cards in person or over the phone. We are consistently looking for ways to give back to our neighbors to make sure that Belmont remains a great place to live and work. Monday—Friday. Make sure the written amount is correct. Why should I believe my user experience will be better with SmartHub only? Can I add additional users to my account in SmartHub? For customers who are not online savvy and would like to sign up for autopay, they can sign up for a direct debt program at Belmont Light. Visit our SmartHub page for more information. Yes. As a result, many features that are normally available in the Invoice Cloud platform did not work properly. This will remove this account from your registered account list. Wait, there are two customer portals right now? Model Options: 301U LED post-mounted; 302C LED ceiling-mounted No. As part of our mission to provide low cost, high quality service, we are committed to providing you with the tools you need to conserve energy, save money, and reduce your environmental impact. To unlink an account, go to the list of linked accounts. Customers can access an electronic copy of their previous 3 years bill on SmartHub. Depending on the type of issue you are experiencing, we may have to contact our vendor to resolve the problem. Can I keep making payments through Invoice Cloud, after the switch date? On this screen you can add an account by clicking the add account button. Basic payment information that currently lives in SmartHub today will be available. Please note, customer service does not accept credit card in person or over the phone. Click on a topic below to read more. I am having technical issues with SmartHub, who should I contact? While fixing one issue, a new issue is created. DO NOT try to access SmartHub through the Safari browser as it cannot support the login. I’ve just enrolled in Autopay, when will my first payment be deducted? No, you do not have to sign up for SmartHub. REPORT A PROBLEM. Contact us at 617-993-2837 or energyresources@belmontlight.com. Cash – is accepted at either the Belmont Light Customer service window at 40 Prince Street, or the Treasury customer service window in the Homer Building at 19 Moore Street. In order to use your credit card, you will either have to pay online via SmartHub, or over an IVR (Interactive Voice Response) at 833-890-7731. The City of Belmont acknowledges the Noongar Nation and specifically the Whadjuk people as the Traditional Custodians of this land and we pay our respects to Elders, past and present. This will remove this account from your registered account list. You can set up a one-time payment that is schedule to pay on a future date of your choosing. This feature does not allow customers to store payment information or setup autopay. Once logged in, go to the Billing & Payments tab.