After configuring my ring, picking the diamond and getting excited about my future purchase I went to checkout. April 2 comes and goes, but no ring. Now let's go over what you'll find at Brilliant Earth. Or are they true to their word? Days later I received a shipping confirmation, prior to any new message from Rueben, or a photo. Create I selected Brilliant Earth because I believe in their Environmental philosophy, and I wanted to have an alternative to my current engagement ring, but to be honest, my Brilliant Earth ring will be worn far more often because it is the most gorgeous ring I have ever seen! I proposed several weeks later, and my fiancée (she said yes) loved the ring!Fast forward, and we're coming up on our wedding. The rep placed the order herself. A jewelry specialist will reach out to you shortly to confirm your appointment. In this review, we’re going to find out if Brilliant Earth … Brilliant Earth Review According to Brilliant Earth, they state that they are fully committed to environmentally friendly and ethical jewelry. Paid a little over $10k for it, $11k with tax. After they tell me that they are sorry the purchase "didn't work out" I start my wait for the wire transfer. Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. Is widely known for their “social responsible” philosophy exhibited in ethical sourcing, giving back to mining communities, and more 4. After a sticky start, diamond and grading report have been reunited! I don't know what to do and I don't ever trust the team will get it right.I immediately emailed the co-founders, Eric Grossberg and Beth Gerstein and explained the situation. She handed me off to Rueben B., Customer Experience Assistant Manager. We have had so many problems with quality and customer service rudeness and he feels like its his fault for picking this jeweler. Read real customer reviews posted on independent review sites. I really appreciated their commitment to giving back to those communities where they are working. We got pretty close to making a final decision. We grow up dreaming about the day our significant other is knelt on one knee, displaying a small box, asking to spend the rest our lives together. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. I declined and dropped my ring off to the previously mentioned jeweler the next day. Even if a company has 80% good reviews but the negative ones are clearly genuinely unsatisfied customers who have experienced hellish situation beware! Engagement ruined!!! I had a ring custom made and the customer service I experience was truly one of a kind. Still waiting for my product. We’d love to send you a complimentary ring sizer to measure your ring size at home, we just need your mailing address. Most … Ethics behind their products and industry are top notch. I literally type.. all day. We sat down with their staff (Kelly S., Jewelry Consultant) and looked at some ring choices. She was astonished it was incorrect, and to be frank, made me feel as if I was doing something wrong. She took the incorrect band, added notes to the account, and arranged to have it corrected.We received it a second time, again, plated and incorrect. Vijay Diwakar-January 19, 2021 0. Brilliant Earth is a fast growing ecommerce jeweler service that provides a conflict free diamond guarantee to consumers. Because it is such a high ticketed item, I wanted to be sure I was selecting a reputable company. So, was it there or not? I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a … DO NOT BUY FROM BRILLIANT EARTH. "Our records show that we processed the refund on June 4th, 2020"- 17th of June: I ask for an update. I was then connected with one of the lead agents, I believe her name was Crystal. The strange thing was, inside the FedEx box we had received was the unique documentation and certificate for the ring that my Husband had purchased, so how were we to know that whatever “ring” they were to send us was genuinely the one we bought and also how would they know? Ring never came, proposal as planned was ruined. I had colleagues mention that the company used to be really different … Store set up is beautiful, simple and relaxing. We were then informed the ring would take another 6 weeks to make. You will receive an email shortly with more details on your virtual appointment. She was wowed by the nice sparkle and the beautiful packaging as well. "I can't say enough about how happy I am with my gorgeous ring from Brilliant Earth! Brilliant Earth … The staff at brilliant earth are available all hours of the day on their online chat and delivery was on time. Award-winning teachers, researchers, and professionals illuminate the soul of math, science, and computer science through fun, bite-sized problem solving explorations. Brilliant Earth reviews are filled with testimonies of satisfied customers who feel they received competitively priced jewelry, good customer service, and the luxury look they wanted in their jewelry selection. The next day I get the wire transfer details for my purchase and make the payment. Honestly, we had a glass of prosecco when he was finally refunded. I am so happy. WHAT?! Both times the day I was supposed to receive my ring I did not. I had issues previously regarding the loose center stone due to defective prongs on my engagement ring. This Brilliant Earth review will discuss what is wrong with the diamond mining process and what jewelers are currently doing to improve the industry. This will void the "warranty" but what warranty? I purchased a $16k engagement ring back in December, 2018. They have everything you could ever be looking for and more. They sent me pictures of the gems, answered my emails, and even personally reached out to me during the process. My proposal could not have been more different to the above scenario. Share your story with the world. 2 days ago a new ring arrived, and low-and-behold, it is still incorrect.The wedding is in a little more than a week. I walked away with a beautiful, custom-made ring that wows me to this day.". We did so (with Ecco D.) on June 18th, 2020. - 1st of July: The check arrives and to make another long story short I had to ship it to Lithuania in order to cash it. I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. Send me updates on new styles and special offers. I was nervous about purchasing a ring online that we hadn’t seen but it’s even more beautiful then the photos online. Their warranty is garbage and covers NOTHING. We then returned to the showroom February 24th, 2020 to finalize the choices (with Ashley P., Jewelry Consultant), a Platinum Luxe Sienna Diamond Ring and an unplated 8K White Gold 5.5mm Tiburon Wedding Ring for me. Right. After finding what he believe to be the one on the Brilliant Earth website, he paid the money and eagerly awaited it's arrival.Low and behold a FedEx box arrived, but guess what - they had sent the WRONG ring with a diamond half the size of the one he ordered... and so the fun times with Brilliant Earth began.We got passed from pillar to post and definitely spoke to the same rude lady that was mentioned two posts down, (remember my comment earlier about 1 bad review = 2 great ones...funny that). Her tone was very unpleasant, and I asked to speak with her supervisor. So after a lot of back and forth that has failed to clarify why they have asked for a wire transfer from a country they don't ship to along with an amount they can't ensure I have decided to ask a refund- 27th of May: I ask for a refund. I bought my wife her birthday gift on Brilliant Earth and it was delivered this week. Couldn't be happier. Having read other reviews and reading their blog posts on how much they give back, I felt comfortable doing business with them. This was the 11th of May (very relevant). Customers generally agree that Brilliant Earth … I needed that hands-on … Both times the representative assured me it was on time. After speaking with them further they agreed to cover the cost of repair.Around June 1st we received the wedding bands. Brilliant Earth Diamonds Review: Bottom Line Recommendation. JUST DON'T. From "just looking" to its arrival at my door, the people at Brilliant Earth offer exceptional service! A few phone calls later, we were passed to over to Reuben, who informed us that our ring was in fact sat in the shop and he could get it shipped out to us, even though the previous later had said they didn’t have it. Sadly, I can no longer be an advocate of your company. I just look down and the stone in my engagement ring is completely gone! The next day Rueben said he was not going to let the new ring leave until the team had photographed it, sent the photo to me, and had me approve it prior to being mailed out. Discover their extensive collection of stunning engagement rings, wedding rings, and fine jewelry handcrafted from eco-friendly precious … "Due to the bank wire process, we had to issue the return via physical check. We are done. !I never experienced a run around like that . THEY WILL TAKE YOUR MONEY AND RUN.Now that I've got your attention. I recently bought my girlfriend an engagement ring through Brilliant Earth's site and I was extremely satisfied with the product when I received it earlier this week. Brilliant Earth is the global leader in ethically sourced fine jewelry. !Good luckKate. reviews on here. It is a fast-paced, exciting environment but still supportive. Diamond arrived following Monday, a day earlier than expected.I am not sure about all these neg. 921 were here. To celebrate, our team gathered for a virtual trivia to put our 2005 pop culture, Brilliant Earth… The piece was so unique and just beautiful. After being sent the wrong invoice twice for the ring, (we actually laughed at this as we were at our wits end, could they not do the simplest of tasks) we received the shipping label and packaged the WRONG ring back to the company. I followed up with him on July 16th, and then waited. The 'tracking number' was a fake.They tried to get us to buy another stone, we obviously refused. We have had 5 friends get engaged over the past 4 months and prior to ring shopping my husband told all of the husbands-to-be about our horrible experiences with Brilliant Earth and they were grateful for the info and chose to buy their engagement rings elsewhere. Offers a variety of products that includes engagement rings, wedding rings, diamonds, gemstones and jewelry 5. Not only is there a nice variety of vintage, modern, etc. Thanks Brilliant Earth … I was so excited when I ordered the Silver Magnolia Citrine Earrings only to have it turn color within a week, very disappointed, waste of $115 down the drain. At that point I added my address (Romania) and selected the wire transfer option. Offers the biggest collection of lab created diamonds in the industry 6. From their teal-green leaf logo, to their responsibly-sourced, rustic wooden ring boxes, Brilliant Earth … Worst customer service ever. Always go with your gut, especially when there is consistency in negative reviews.I do not want anyone out there to have the same experience as we did. A free inside look at company reviews and salaries posted anonymously by employees. We decided to return to Brilliant Earth for our wedding bands. Reviews. 1. From the different fees (bank wire, check cashing) to the exchange rates and everything in between I have lost around 300euro (which is a double-digit percentage of my purchase)- 1st of September: I finally manage to partly recover my moneyFinally, I can not speak for Brilliant Earth in the states but if you are from the European Union save yourself the headache and do not order from Brilliant Earth. Customer Service Hours: Their interface and customer experience made us feel confidant in choosing our perfect wedding rings, and when they arrived they were exactly … Unboxing the engagement ring I bought from Brilliant Earth: Beyond Conflict Free Diamonds and Engagement Rings. The company has a selection of vintage, non-traditional, pre-set, custom, and … We worked with the above rep to have that sent to be repaired. We laugh about it now, and what a debacle it was. Brilliant Earth lets you see the harsh realities of diamond mining and offers you a chance to be part of a worldwide initiative by choosing their stunning “beyond conflict free” jewelry. Pros Brilliant Earth is at a great size - big enough to work on exciting, meaningful projects with the resources needed to put behind them but small enough that team members at every level can have a … This other jeweler will replace the stone, have the prongs either reinforced or a whole new basket installed thats of better quality. I just got my engagement ring today and I am SPEECHLESS!!!!! The Brilliant Earth of the past is no more. Your Own Diamond Ring. My delivery arrived on time and was packaged beautifully. This website was so nice to use. ; the designs … After going through over 200 customer reviews of Brilliant Earth on review websites, we can safely say that customers generally have a good experience with Brilliant Earth. Send me Brilliant Earth news, updates and offers. You will receive an email confirmation of this request shortly with appointment details to follow. When asked why they have sent a check instead of doing a wire transfer in the same bank account that has made the payment in the first place they replied "We are not able to refund via bank wire as our policies require a higher level of security to return funds". I called into customer service and escalated the issue. To be honest, I was quite put off by her tone. Brilliant Earth also ranks 19th among Engagement Rings sites. She made sure everything went through ok and that I would receive the delivery in time. It is a diamond and jewelry company started in 2015 3. **Featured in The Atlantic, The New York Times, NPR, and more. Our Gift to You! So we have decided to take my ring to a more reputable local jeweler that backs their craftsman ship and treats customers with respect. Brilliant Earth fine jewelers offer beyond conflict-free diamonds, as well as a wide … When the time came, my boyfriend and I made an appointment, and went to look at engagement rings. I had 0 trouble. All is okay again. Originally they wanted us to pay for these repairs. If I decided to get the work done or not it would take an additional few weeks to get my ring back after inspection. Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience. Your privacy is important to us. I started as such a proponent of Brilliant Earth and now regret having ever purchased from you in the first place. My engagement, if you will, was calling parcel force asking whether or not my faux diamond bought on Etsy had passed successfully through customs, ensuring it would arrive in time for our wedding on the 25th July.Rewind a few months prior to this, my now husband was scanning the internet, watching YouTube videos and educating himself on what diamond he should commit a small fortune towards. *Please note that message and data rates may apply. Ethically Mined Loose Diamonds. We can’t wait to meet you. In Romania and many other European countries, no bank in their right mind still processes checks when there are a lot of better options to handle payments. Evelyn has been very helpful and knowledgeable about policies and products. They give zero communication and nobody ever seems to know what is going on. Fast forward to April 17, when manager Rueben finally admits via Skype that the ring was never actually assembled and then tried to blame FedEx for 'losing' the centre stone. I found Brilliant Earth through a Google search and was stunned by their products. The cut and diamond are simply flawless. I had only had my ring a few months at this time so this was VERY concerning. View Privacy Policy. I even paid extra to have it over nighted. If you are looking at Brilliant Earth for a purchase and you are not from North America stop what you're doing, close your tab and you have just saved yourself months of frustration and a significant amount of money. And even better, because they installed a new basket to secure the center stone, they offered me a full warranty on the ring. I had not received any phone call or email to tell me there was a delay. We had a very negative experience with Brilliant Earth at that time, but ultimately the prongs were repaired. Pros. It was pretty to look at aesthetically, and the pieces are so well photographed that its almost impossible not to fall in love with a piece of jewellery. This worried me. The women's band arrived as ordered. Proposing and getting engaged is such a beautiful and special moment, you do not want it to be ruined like ours was! Then it's more assurances, and 'our jeweller is finalising it', again and again more lies and more missed delivery dates... My poor partner was so stressed and upset he ended up telling me about the proposal. There was no up selling or pressure. Complimentary Diamond Earrings with Purchase Over $1,000. Search the world's information, including webpages, images, videos and more. Really bad and poor costumer service.Probably great when you have no issue.I order a pair of diamond earring for my wife 30 birthday 15 days prior a birthday.Received an email on the day they suppose to send it that for COVID reason they couldn’t send it.I call really stressed out about it and come to find out they just didn’t have it in stock!!!! My husband feels terrible that he purchased my ring here. I was too busy helping my sister plan her wedding that I didn't have time to submit this review sooner, but overall, great service and a wonderful collection! Brilliant Earth offers 3 main types of mined diamonds: Canadian Diamonds: Canada … I have tried to purchase a ring from Brilliant Earth twice. Absolutely horrifying experience. I did my homework ahead of time by browsing their website and I knew more of less what kind of a piece I was looking for which made my appointment much easier. The center stone is held … !Started with a lie...Meanwhile it’s happening 5 days before the birthday.After 3 days of calling back and forth with different representatives and telling methey need a manager involved which takes 24 hours to respond.No call after 24 hours. Great selection and quality. Please read my full experience.Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience.I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. Brilliant Earth prides itself on design and sourcing. My experience was no drama at all.I'm a UK buyer, I purchased a £6,000 ring for my partner, the live chat was always there if I needed it, I was promised a date the ring would be delivered (and it did) I was promised a date I would be given my tracker (and it did) The ring is well made, the clasps are solid, diamond is perfect.I must say, I ordered and then freaked out looking at the reviews but I cannot give any less than 5 stars. It was there an hour ago. Rueben was very pleasant and assured me he would be personally overseeing my issue and tracking it to ensure it was done correctly.I FedEx the ring back on July 2nd. This was a $3,800 order.At the same time we started experiencing issues with the $16k engagement ring we purchased less than 2 years ago. Excellent Service! Weekdays 6am – 9pm PT Weekends 7am – 7pm PT. They claim to use socially responsible practices, provide education on environmental issues, and promote growth by donating 5% of all profits to communities … Brilliant Earth will never receive another dime from us, not even to repair their defective jewelry that I will spend the rest of my life wearing.Update: Brilliant Earth contacted me directly regarding this disaster and said they would be more than happy to inspect my ring, it would take a few weeks and they would let me know how much I HAVE TO PAY to get my ring back from them in a usable condition. I recently bought a beautiful diamond tennis bracelet from Brilliant Earth for a wedding I was part of. To be completely honest and up front, we set out to write this review positively. Brilliant Earth has spent a lot of time and resources to increase employee engagement and decrease turnover and it shows. Make use of Google Earth's detailed globe by tilting the map to save a perfect 3D view or diving into Street View for a 360 experience. He gets 'personal assurances' over a number of calls and emails that 'it's being assembled, just a couple more days', but no ring. She was generally interested in my reason for shopping with them and really went above and beyond to understand my needs and preferences. I do not build houses, I do not repair vehicles or work with my hands or use abrasive materials in any way. CEOs are down to earth … Thank you. Their LIVE CHAT is also very helpful! We really wanted to find a way to work with Brilliant Earth… As laid out in their “Our Mission” page, not only do they claim to make their jewelry as beautiful as others on the market, but they also claim to do so in an ethical, eco-friendly, and sustainable way. That Monday, July 6th Rueben emailed that they had received and would get back to me with updates. Bye! I found this website through google after browsing other competitors. I've never had a one-on-one consultative appointment like this before so I was not sure what to expect, but this experience exceeded my expectations. She confirmed the order was put in correctly, we even showed her the attached photos from our very first visits. !I was fuming.... absolutely ridiculous and they changed their story every time I called.Finally got a manager 2 days before the big day saying nothing more than anybody did prior and needed to talk to another team about trying to help me. We called into customer service, who let us know that the showroom would be reopening soon (was closed due to COVID), so we set an appointment to meet in person. Because I was buying numerous identical pieces, I thought it would be better to call in their customer service line to be sure the order was placed correctly and that I would get the items in time for our group supper. I wasn't sure if I had picked right or not, but my wife loved the ring I picked out for her and even if she hadn't the sales associate I spoke to at their call centre reassured me that I would be able to exchange it for another item should I have needed to. Similar natural diamonds were around $30k+. The lady on the phone was extremely helpful and super nice. We can’t fault Brilliant Earth’s marketing claims to the diamond industry. The men's band was received plated (shiny), incorrect to the order. We've dealt with nearly 10 employees, continuously promised one thing, and been delivered something else. 135 Brilliant Earth reviews. They also offer free shipping and will deliver your order quickly! She informed me that she was familiar with my order, as she was the one who had handled it previously. I just hope this can reach any person thinking of using (not so) Brilliant Earth.First and foremost I should not be writing this review; I should not have known that my partner had planned to propose, an engagement is a one in a lifetime experience. Review of Brilliant Earth’s Reverie Diamond Ring The Reverie ring is part of Brilliant Earth’s Classic collection and features a solitaire design which exudes feminine elegance. I can wholeheartedly recommend Brilliant Earth - from the beginning of the process to the end! I was dumbfounded, I found the amount, in comparison to the cost of the ring insulting and would have rather not been offered anything. Find Reviews, Ratings, Directions, Business Hours, Contact … Hours after the appointment, I was still smiling ear to ear! Brilliant Earth Products. The only reason I am giving one star is because zero stars was not an option. I waited for tracking numbers. Brilliant Earth Reviews Are Fabricated December 2, 2015 I have tried to leave reviews for Brilliant Earth (negative ones, mind you, because their rings fall apart and are a waste of money, you could get better … Hear from more verified reviewers on Consumer Affairs and an in-depth personal review from Credit Donkey. I will definitely shop here again!!. The website is www.brilliantearth.com 2. Their products are naturally sourced, affordable, and gorgeous. Specially with an expensive purchase.Amazon has way better costumer service with a 5 dollar item...Thank brilliant earth, never again.Got my diamond earring on blue Nile the day before with an overnight and great care.The earrings were beautiful and even less expensive!!! One of the best Jewelry, Consumer Goods business at 38 Newbury St #603, Boston MA, 02116. So I never have to deal with Brilliant Earth ever again! Your craftsmanship is the worst I have ever seen in jewelry and you want to charge the customer to repair your defective product? Ordered a laboratory made 2.62ct, F color, VS1 clarity, emerald cut diamond on a Tuesday. Being the maid of honour, I wanted to be sure I had a beautiful piece of jewellery on my wrist for photographs but also that I would keep for a lifetime and eventually hand down to my daughter. 149 customer reviews of Brilliant Earth. The idea of buying jewelry online can seem a bit intimidating. Finally on July 20th he responded and let me know progress was being made. When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth does which sealed the deal for me. BUT not only that but we have to PAY $50 per prong to have them repaired. I ordered a gift online and the checkout process was seamless. Is this just a marketing tactic? 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